Privacy Policy

Privacy Policy

Vital HomeHealth and Hospice Care (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal and health information is kept confidential. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

We collect two types of information:

  • Personal Information: This includes your name, address, phone number, email address, date of birth, social security number, and other identifying information that you provide when you request services, fill out forms, or communicate with us.
  • Health Information: We may collect health-related information, such as your medical history, diagnoses, treatment plans, and other health records, in accordance with applicable laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage home health and hospice care services.
  • To schedule appointments and communicate with you about your care.
  • To comply with legal, regulatory, and healthcare requirements.
  • To process billing and payment transactions.
  • To improve our services, including customer support and healthcare delivery.
  • To contact you with important information about your care, treatment updates, and other matters related to your health services.

We may also use your contact information to send non-health-related communications, such as newsletters, promotional offers, or updates on our services. You can opt out of these communications at any time.

3. How We Protect Your Information

We are committed to ensuring the security of your personal and health information. We implement various administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

These include:

  • Secure storage of electronic and paper records.
  • Encryption and secure transmission methods for online communications.
  • Restricted access to health information only to those employees or contractors who need it to provide care or related services.

4. Sharing Your Information

We do not sell, rent, or lease your personal or health information to third parties. However, we may share your information under the following circumstances:

  • Healthcare Providers and Staff: We may share your information with doctors, nurses, therapists, and other healthcare providers involved in your care.
  • Third-Party Service Providers: We may use third-party vendors to perform services on our behalf (e.g., billing, IT services). These vendors are bound by confidentiality agreements and are not authorized to use your information for any other purpose.
  • Legal Requirements: We may disclose your information when required by law, court order, or regulatory authority, or to prevent harm or fraud.
  • “SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party and affiliate company” for marketing purpose.

5. Your Rights and Choices

You have the following rights with respect to your personal and health information:

  • Access: You have the right to request access to your health records and personal information that we hold.
  • Correction: If you believe that any information we have about you is inaccurate or incomplete, you may request that we correct it.
  • Deletion: You may request that we delete your personal or health information, subject to certain legal limitations.
  • Opt-Out: You may choose not to receive marketing communications from us by following the unsubscribe instructions in the communication or contacting us directly.

To exercise any of these rights, please contact us at [insert contact information].

6. Data Retention

We retain your personal and health information only for as long as necessary to provide services to you, comply with legal obligations, or as otherwise required by applicable laws or regulations. When your information is no longer needed, we will securely dispose of or anonymize it.

7. Children’s Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected information from a child under the age of 13, we will delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Effective Date” at the top of this page will be revised accordingly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal and health information, please contact us at: 510-575-9898 Vital Hom Health and Hospice Care

10. Complaint Privacy policy

Vital Home Health and Hospice Care does not share phone numbers collected for SMS consent with third parties or affiliates for marketing purposes.  

SMS Terms And Conditions

2.1 SMS For Consent Communication
The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2.2 Types of SMS Communications
If you have consented to receive text messages from Vital Home Health Care LLC you may receive text messages related to: Appointment reminders, meetings, and follow-ups on cases.

For Example: Hello Thank you for contacting Vital Home Health Care LLC, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help” or visit our [ Privacy Policy and Terms and Condition]

2.3 Message Frequency: Our SMS message frequency will be from 1 to 100 text messages daily across all users.

2.4 Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.

2.5 Opt-In Method: Customer will Opt-In for SMS messaging from Vital Home Health Care LLC through (Website form Contact us), this agreement for SMS will not be shared with third parties for marketing purposes.

2.6 Opt-out: Customer will be able to opt out of SMS messaging from Vital Home Health Care LLC by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START

2.7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@thevitalcare.com
Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

2.8- Standard Messaging Disclosures:

Message frequency may vary

Message and data rates may apply.

You can opt-out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.